Fall Product 2022: I have not yet received my Welcome Email to get started. Can I still login?

Girl Scouts:

Girls do not have to receive a Welcome Email to login and begin participating. An email can be sent by the Troop Leader; however, it is not required that a girl receive this notice to begin her online campaign. Girls can go directly to the GSSEF Campaign page to register or login beginning 9/1/22. GSSEF Fall Product page: www.gsnutsandmags.com/gssef

Volunteers:

Our Leader early access date is 8/25/2022. You will not be able to login until the early access date has arrived. If you are attempting to access an Admin Account (Troop/SU account), you must be added to the system and granted access before you can login. You will know this access has been granted by receiving your Welcome Email. This email allows you to set up your password and/or login. Please be sure to check your junk, spam, and/or promotions folders within your email account, as the access emails are occasionally sorted out of your main inbox depending on your security settings. If you are unable to locate your Welcome Email, you can attempt to login manually. To do so, please follow the below steps:

·       Go to the admin site at: www.gsnutsandmags.com/admin

·       Select the "Forgot Your Password" option

·       Enter your email address and select "Continue"

·       If the reset was successful, you will see a message notifying you that a reset password email has been sent. You can then proceed normally with resetting your password and logging in.

·       If the reset was not successful, you will receive a message that your email address is not recognized. In this instance, you will need to contact your SU Coordinator or fallproduct@gssef.org to be added into the system before you can login.

Fall Product 2022: Where do I enter my Paper Orders?

Girl Scout accounts:

Participants and parents/adults can enter Paper Orders on the Girl Scout's Dashboard. You will use the "Manage Paper Orders" icon to access order entry. This process is simply updating totals for each product based on the orders collected from your in-person orders. The cut-off date for participants and parents/adults to enter these totals is 10/15/22. These totals can be updated as needed until the cut-off date.

Volunteer accounts:

Troop Leaders usually receive access to paper order entry once the Girl Scout and parent/adult access has ended. This is to prevent confusion during the updating of totals. Once Troop Leaders have access to add/adjust paper orders, they will have the option to add any Girl Scout that is only participating in the paper order card portion of the program. They will also be able to update/adjust totals for all Girl Scouts until the troop order entry cut-off date of 10/16/22.

Fall Product 2022: When do I receive my products to deliver to my customers and will I receive the customer's delivery/contact information?

Service Units will receive product for distribution to troops between 11/4-11/7. Products are then sorted and distributed to troops in the local area. Products are distributed differently in each Service Unit, so you will need to check with your Troop Leader for specific details. You will receive the proper delivery/contact information for each customer that purchased an order to be delivered by your Girl Scout.

Fall Product 2022: Some of my product is missing or damaged, who do I contact?

Please submit a request here: Submit a request – M2 Media's Girl Scout Program (gsnutsandmags.com)

M2 Media’s customer service department will assist you in replacing your product(s).

What if I have a question that is not answered here?

You can reach out to your Troop Leader, your Service Unit Fall Product Sale Coordinator directly, or contact us at fallproduct@gssef.org. Also, feel free to join us during our Fall Product Open Hours to get your questions answered live on Zoom.

2022 Fall Product Program Open Hours on Zoom:

Daytime Open Hours:

        Sep 20, 2022 12:00-1:00 PM

        Oct 18, 2022 12:00-1:00 PM

        Nov 15, 2022 12:00-1:00 PM

Join Zoom Meeting https://zoom.us/j/98352054397

Meeting ID: 983 5205 4397

Passcode: fall22

Evening Open Hours:

        Sep 6, 2022 05:30-6:30 PM

        Oct 4, 2022 05:30-6:30 PM

        Nov 1, 2022 05:30-6:30 PM

Join Zoom Meeting https://zoom.us/j/95734674283

Meeting ID: 957 3467 4283

Passcode: fall22